Abacus is seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Operational Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.
Abacus Solutions Group is a family-owned leader in workforce and talent solutions with over 80 years of experience. We are known for our supportive culture and long-standing client partnerships; Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.
Your Role:
The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).
Your Skills And Experiences:
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