Job Description
Ready to rev up your career? We’re looking for an experienced Automotive Parts Counter Associate to join our locally owned Chevrolet dealership in the DMV, where we’ve proudly served our community for over 68 years! Enjoy a flexible schedule while putting your hands-on parts knowledge and customer service skills to work every day—helping customers find exactly what they need, ensuring orders are fulfilled with precision, and keeping inventory running smoothly like a well-oiled machine. Have 5+ years of dealership parts experience and Reynolds & Reynolds expertise? We want to reward your skills with a $5,000 sign-on bonus when you join our team as an Automotive Parts Counter Associate at our trusted Chevrolet dealership in the DMV.
Key Responsibilities:
* Customer Service & Sales Support:
- Greet customers and assist with identifying and sourcing the correct automotive parts for repairs, maintenance, or upgrades.
- Provide expert advice on part compatibility, pricing, and availability.
- Answer customer inquiries via phone, email, or in person and provide professional recommendations.
- Upsell and cross-sell parts and accessories where appropriate.
* Order Processing & Fulfillment:
- Accurately process parts orders from walk-in customers, phone calls, and online orders.
- Ensure timely and accurate order fulfillment, including pulling parts, preparing invoices, and handling returns and exchanges.
- Coordinate special orders or back-ordered parts with suppliers and update customers on the status.
* Inventory Management:
- Maintain a well-organized, stocked, and clean parts counter.
- Assist with receiving and stocking new parts, verifying accuracy, and maintaining optimal inventory levels.
- Conduct periodic inventory counts and assisted with parts inventory replenishment as needed.
- Monitor parts inventory levels and advise management on reordering needs.
* Technical Support:
- Utilize parts catalogs, computer systems, and databases to search for and identify parts and verify part numbers and descriptions.
- Stay informed about the latest automotive parts, tools, and industry developments.
- Provide customers with advice on installation and troubleshooting of automotive parts.
* Parts Identification:
- Identify and recommend appropriate replacement parts for various vehicles, including domestic, foreign, and aftermarket options.
- Ensure proper documentation for each sale, including warranty information and installation guidance.
* Communication & Coordination:
- Collaborate with the service and repair departments to ensure parts availability for vehicle repairs.
- Communicate with vendors and suppliers to ensure accurate order fulfillment and address any discrepancies or issues with parts.
- Assist with arranging special orders and returns as needed.
* Sales Targets & Customer Satisfaction:
- Meet or exceed individual and department sales goals.
- Provide high customer service to ensure customer satisfaction and repeat business.
- Handle customer complaints and issues professionally and efficiently.
Qualifications:
- Education: A high school diploma or equivalent is required; certification in automotive technology or related fields is preferred.
- Must be 18 or older and authorized to work in the United States.
- Experience: Experience in automotive parts sales or a similar customer service role is preferred. Five years minimum dealership experience, including Reynolds and Reynolds.
* Skills:
- Strong knowledge of automotive parts, systems, and terminology.
- Ability to use automotive parts catalogs and software systems.
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and point-of-sale (POS) system proficiency.
- Being bilingual is a plus!
* Physical Requirements:
- Ability to lift and carry parts up to 50 pounds.
- Ability to stand for long periods and work in a warehouse environment.
Work Environment:
- This position involves working at the parts counter of an automotive service center or parts store.
- The fast-paced environment requires multitasking and dealing with a high volume of customer inquiries.
Benefits:
- Competitive salary + commission/bonuses.
- Sundays off.
- Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance.
- 401(K) with company match.
- Paid time off.
- Employee appreciation events and year-end incentives for all employees.
- Weekly sponsored lunches.
- Employee discount.
- Ongoing training and career development opportunities.
Ability to Commute:
* Fairfax, VA 22030 (Required)
Schedule: 5-day work week, some Saturdays. Flexible schedule.
Work Location: In person
Our family-owned and operated dealership treats our team members like family. As a growing dealership, we believe in growth opportunities and seek talented individuals to join our team. We pride ourselves on creating a positive and supportive work environment where everyone feels welcomed, valued, and respected. If you’re looking for a place to make a difference, our dealership is the ideal choice, and we look forward to welcoming you to our family!
EEOC statement:
Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Tags
Full time, Temporary work, Relocation package, Flexible hours, Sunday, Saturday,